FAQ

Ultravision FAQ for GPS related issues

2024-09-05
Q: GPS module exists but no coordinate information? A: 1. Check whether the GPS module exists. 2. Confirm whether the GPS antenna is in good contact and whether the antenna is disconnected. It is reco

Ultravision Frequently Asked Questions

2024-09-05
Q: What should I do if there are some problems that I can’t solve them by myself? A: Mark the model number and software version number, and submit a detailed description of the problem to our technica

Several possibilities of repeated restart of equipment

2021-12-04
Determine the power supply voltage and current to ensure stable power supply.Turn off the low voltage shutdown function.Unplug the SD card and see if it will restart.

GPS invalid troubleshooting method

2021-12-04
Question:GPS invalidCheck whether the GPS antenna is firmly plugged into the MDVR;Put the MDVR GPS antenna in an outdoor open place and check the signal strength;Insert the GPS antenna that works n...

Cmsv6 adding device method

2021-12-04
Learn how to add your Ultravison video telematics device to CMSV6 fleet management software platform.

Possible causes of 4G drop

2021-12-04
Question:4G invalidCheck whether 4G drops occasionally or all the time?Pull out the SIM card in the MDVR and insert it into the mobile phone to confirm whether there is still communication trafficC...

Six methods for uploading mdvr data to the customer's own platform-e

2021-12-04
Six methods for uploading mdvr data to the customer's own platform.

Troubleshooting of mdvr failure to boot

2021-12-04
Possible causes of failure to start:Check whether the SD card lock is closedCheck whether the vehicle key is openedPull out the SD card, then close the SD card lock, and power on again. Can it be s...
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